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RETURNED GOODS AND CREDIT

          *** No returns will be accepted without prior written authorization and/or ***
                          a return authorization number provided by Love of France.


Please take care in unpacking and inspecting your shipment at once. Small items are often overlooked, so please check through the packing material carefully.

Bubble wrap is used to package goods only. It is never used as filler material.

                  *** All claims must be made within 10 days of receipt of goods. ***


DAMAGED GOODS

If a product is damaged in shipping, please notify the carrier immediately. In the event of damage, claims must be made within 10 days of receipt of goods. Please notify a customer service representative by emailing: info@loveoffrance.com.

Please keep all original shipping cartons and packaging materials, as well as the merchandise. The freight company will not process a claim for damaged merchandise if ANY original shipping materials are missing.


DEFECTIVE

When requesting replacement for a defective item, please remember if the item is truly defective we will replace it. Often, what is mistaken for a defect is simply the result of hand craftsmanship.


RETURNS

It is our policy to ship all orders complete and free from factory defects. However, in the event that a shipping error is made, we will authorize requests for returns made within 10 days of receipt of the merchandise. Any merchandise altered from its original condition will not be authorized for credit.